Shipping and Delivery

 SHIPPING & DELIVERY

Orders are dispatched from Morfa head office. We aim to pack and ship within 1-3 business day of receiving your order. We process orders on business days (Monday to Friday). We do not process orders on the weekend or public holidays.  

NZ: 

- FREE SHIPPING ON ORDERS $99 AND OVER.
- FOR ORDERS $98.99 AND UNDER A $6 SHIPPING FEE WILL BE APPLIED AT THE CHECKOUT.

AUS:
 $10 EXPRESS COURIER TRACKED: 4-5 WORKING DAYS FROM DISPATCH DATE. 

USA, CANADA AND UK:
$10 UN-TRACKED & $50 TRACKED

United Kingdom:

 UN-tracked international air mail ( 3-10 working days) $10.00
 Tracked courier (3-5 days) $50.00

 

Rest of the world:

 UN-tracked international air mail ( 3-10 working days) $25.00
 Tracked courier (3-5 days) $90.00


30 DAY RETURN POLICY

     We want our customers be 100% satisfied with every item they purchase from Morfa, so we offer exchange, credit note or full refund within 30 days on full price items. Items must be returned unworn, unaltered and unwashed. All original packaging and labeling must be returned also. Return shipping costs are to be paid by the customer. If you live in New Zealand, we will cover the costs of shipping your new item back to you! Simply contact us at: info@morfa.nz

        We reserve the right to refuse orders or negotiate delivery fees.

        Postal providers

        New Zealand orders are couriered with Tol Parcels. There are limits to Toll Parcels services, so if you live in a remote area then we may need to discuss alternatives.  International orders are shipped with DHL & NZ Post International air mail. Shipping within New Zealand usually takes 1-3 days depending on weather and location.  Rural delivery may take slightly longer. 

        Please note that these are estimate delivery times.  Hold ups do occur from time to time for example due to weather conditions, world events or local custom procedures.

         

        PO Boxes

        We are unable to deliver to PO Boxes.  Please use a physical address where someone will be available during business hours to receive your parcel.   

         

        Rural Delivery

        We do ship to rural delivery addresses; shipping time might be longer to a rural address. Please ensure RD is included in your shipping address as we need to make sure the correct postage is applied to these packages.

         

        Tracking Orders

        You can track your order. You will receive an email confirming shipment of your order. This will include your tracking number.

        For New Zealand order you can track your order at: 

        http://fasttracker-nz.tollgroup.com

         

        For international orders you can track your order at:

        http://www.dhl.com/en/express/tracking.shtml

        NZ Post International Air (not tracked)

         

        Lost parcel

        If goods are lost or damaged in transit, please contact us within 7 business days at info@morfa.nz. If the parcel is not able to be located, we will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.  

         

        Customs duty or tax

        If you live outside of New Zealand you may be charged duty or tax depending on the import legislation for your country.  Every country has different customs laws and your product may incur other charges or delays whilst in transit. Morfa is not responsible for these charges or delays.  Please check your local customs information for further guidance.

        Please be advised that if your item does not arrive in the expected time please contact us at info@morfa.nz and we will trace the items and follow up with the postal service.